All councils enforcing council tax and traffic debts have a formal complaints procedure. It should be treated as an action of last resort.

If your complaint is about a traffic debt issued by Highways England, or Transport for London, who have their own complaints policies. Then if your complaint is still not solved, then you escalate your complaint to the Parliamentary Ombudsman.

If a council owes you money because of non-compliant bailiff action then you can make a claim in the small claims court.

If a bailiff working form the council is pestering you about money you don't lawfully owe, apply for an injunction.

Communicating by email is most efficient, and always take a screenshot of your sent email and any replies received.

Do not bring legal proceedings in the same matter as your complaint otherwise the complaints procedure will end

When planning and drafting your complaint, it must include separate paragraphs detailing each of the following:

When you have your final resolution from the council, which can take up to 40 days, you can approach the Local Government Ombudsman.